Product Usage

How does the tablet hand wash work?

  1. Fill any foam dispensing bottle with 300ml of warm water
  2. Pop the tablet in
  3. Wait for the tablet to dissolve (~20mins)
  4. Dispense desired amount onto palms and start washing

How long will the solution from one tablet last?

Each tablet should last approximately 4-6 weeks. This may vary based on individual usage.

I already own a foam dispensing bottle, can I used that instead?

Yes! We encourage everyone to use existing hand soap bottles. But make sure the bottle you have at home has a foam dispensing pump, or else you are not gonna get that rich foamy lather.

Is it safe for infants to use hand soap?

Similar to any foaming hand soap, we do not recommend children below the age of 7 to use the soap in case of skin irritation.

Product Packaging

How are the tablet refills packed?

Each of our tablet refills are packed in paper with aluminium lining on the inside to trap the moisture of the tablets.

Product Ingredients

What ingredients are in the tablet hand soap refills?

Ingredient Why we need this ingredient in our tablet
Aloe Scent Fragrances the hand with a clean and subtle scent
Anhydrous citric acid Helps balance pH levels
EDTA disodium Controls viscosity of the soap
Glycerin Moisturizes the skin
Polyethylene glycol Holds the foaming hand soap tablet together
Sodium alkyl sulfonate, Sodium dodecyl sulfate Produces the rich lathery foam
Sodium carbonate Helps lift dirt off your hands
Sodium lauroyl glutamate Cuts through grease and grime
Sodium lauryl sulfate Cleanses skin

Payment

What payment methods do you accept?

We accept all major credit cards such as Visa, Mastercard and American Express. In addition to credit cards, we accept Apple Pay, and PayPal too.

How will I know if you have successfully received my order?

Once the order has been processed a confirmation email will be sent to you. This is usually within 24 hours. Please note that this may go into your junk/spam email folder if you have not shopped with us online before. Alternatively, you can check the status of your order online by signing in to MY ACCOUNT and then clicking "Order History".

Is my credit card information secure?

Yes! We use an encryption service to process your payment. Your credit card information is hidden from us and we do not store your credit card information. We use Shopify Payments secure encryption service to process all payments.

Shipping

Where do you ship?

We currently only ship to Singapore and Western Malaysia.

How much is shipping?

We provide door to door delivery for $2.20. Singapore customers are eligible for free shipping for orders above $35, Malaysia customers are eligible for free shipping for orders above $50.

How long does it take to ship my order?

Shipping within Singapore

All orders are sent out locally to ensure the speediest delivery!

All orders are processed within 1 business day, after an order has been processed, we aim to deliver all orders within 1-3 business days.

*Excludes 2 tablet refill pack


Trial Packs

The tablet refill packs are delivery via regular postage, hence delivery time can vary. Usually the tablet packs are delivered within 3-10 working days.


Shipping to Malaysia

We currently only ship to Western Malaysia

Shipping and Handling for Malaysia is $4.90 SGD (~MYR15).

We offer free shipping for all orders over $50 SGD (~MYR155).

All orders are sent out from our fulfillment center based off Singapore.

All orders are processed within 1 business day, after an order has been processed, we aim to deliver all orders within 4-7 business days.

Returns

Can I return it if I’ve changed my mind?

Absolutely. If you are not fully happy with the items you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition. Reach us at support@reuuse.com and we will process your returns. Our customers are responsible for paying for the shipping cost to send back the returning product.